Water Softener Frequently Asked Questions

Why is there such a variance in price of water softeners?

The amount of money you should expect to spend on water treatment depends largely on the contents of your water, and how much of it you want to take out. Everyone’s water is different, and to fully understand how to properly treat it, you should first have it tested. To sign up for a free water test from a certified water technician, CLICK HERE.

I am shopping for water treatment equipment. Why should I choose Hague?

By purchasing a piece of equipment from Hague, you are supporting a local business selling American-made products with industry-best efficiency. With over 50 years in the water treatment industry, we have the knowledge and experience to treat your problem the best way possible.

What causes the rotten egg smell in water?

This objectionable smell results from the presence of Hydrogen Sulfide. Hydrogen Sulfide is produced by decaying organic matter, some bacteria, and also petroleum refining. Rotten egg smell can also be caused by a deteriorated anode on a water heater system. In this case, the odor is only present in hot water.

Are there different types of well water?

Water from a well may have a variety of elements, so not all well water is the same, even among wells within close proximity to each other. Typical well water issues include dirt, sediment, hardness, bacteria and iron. It is crucial to have your well water tested before determining the proper treatment for your water.

What causes rust stains?

Though not immediately visible as it flows from your faucet, iron is the culprit. Upon exposure to air, the iron oxidizes, leaving rust colored stains on sinks, showers, clothing, and fixtures.

What causes water taste and smell like chlorine?

Chlorine is commonly used by municipalities treat water, and is often detectable in drinking water due to taste and smell. While chlorine is effective for removing dangerous bacteria from the water supply, it can affect drinking water, and can also irritate eyes and skin. By the time the water reaches your faucet, the chlorine has already accomplished its purpose, so the WaterMax® MaxPack can safely remove it from your water.

Is it possible to remove iron from water without adding water softening equipment?

It might be. There are three different types of iron water, ferric, ferrous, and iron bacteria. It is important to evaluate the type of iron in your water before determining what you need to solve your iron issues.

WaterMax®, with its multi-compartment tank, is the only system that offers different media configurations allowing you to adjust The Right Solution™ for your water treatment specific needs. The advantage of WaterMax® is that whole-house water treatment occurs in a single appliance. To achieve the same results, competitors must install a series of different models.

Why does soft water cause a “slippery” feeling on the skin?

You may experience the sensation that soap and shampoo haven’t rinsed off your skin with soft water. This is because the dissolved rock is removed from your water, allowing natural softening and moisturizing agents do their job, and letting water thoroughly clean skin and hair. Hard water causes skin pores to clog with soap residue, resulting in dry feeling skin and dull hair.

How does hard water affect appliances that use water?

Hard water causes build-up in plumbing and water-using appliances, leading to a restricted flow of water in water using appliances such as washing machines and dish washers. Ultimately the build-up leads to the need to service or replace these items more frequently. In many hard water areas, it is common for the flow of running water through household water lines to be decreased to the size of a ball point pen head.

Does hard water impact energy costs?

Hard water forms a scale, which even if only 1/8″ thick, requires 33% more fuel to heat water in a water heater. This is because more energy is required to heat hard water scale before it can heat your water. Soft water eliminates hard water scale, resulting in lower energy costs.

What are the reasons for using water softener?

Water softener water has many benefits over untreated hard water:

  • Soft water allows your soaps and shampoos to lather more effectively. This allows you to use up to 75% less product and save money.

  • Natural, chemical-free healthy soaps and laundering agents work better with soft water.

  • WaterMax® is the most efficient water softener on the market. It’s good for you and the planet.

  • Clothes last up to 30% longer when washed in soft water.

  • Dishes, silverware, and glassware get cleaner and shinier with soft water.

  • Water treated by a water softener results in hair and skin feeling softer and cleaner.

  • The elimination of the soap curd created by hard water substantially reduces housework.

  • Fabrics are also softer, last longer and stay whiter without the dingy gray caused by hard water. Water softened by a WaterMax® will provide softer, brighter and longer lasting clothes.

  • Soft water extends the life of all water using appliances including dishwashers and washing machines, as well as coffee makers. A water heater used with a water softening system will also decrease the annual energy cost of that appliance by as much as 29%.

  • Using a water softener substantially reduces greenhouse gases equaling the benefit removing an SUV from the road for one year.
How do water softeners work?

Resin beads in the water softener system remove calcium and magnesium as hard water flows through. During the ion exchange process, the hardness ions in the water are replaced with the soft ions of the resin beads, resulting in soft water.
As the resin beads in the water softener become coated with calcium and magnesium ions, their capacity to soften hard water decreases. Through a process called regeneration, water is flushed through the water softener with a concentrated amount of regenerant. At this point, the resin beads pick up the soft ions from the regenerant in exchange for the hard ions. The WaterMax® whole house water filtration system includes the patented self-cleaning dirt and sediment filter, in which the dissolved dirt, rock and sediment are sent down the drain. Once the resin beads have been restored, the water softener goes back to work, supplying the entire house with clean, soft water.

How do water softeners differ?

While water softeners come in a variety of sizes, bigger is not necessarily better. The WaterMax® system employs the use of smaller beads, a fine mesh resin, which provides more filtration surface area to soften water. The vacuum-packed resin allows maximum capacity in a minimum of space. Our patented Directional Flow Screen system is an additional feature, which helps assure that all resin beads are used. Screens and the whole-house dirt and sediment filter of the WaterMax® protect the resin bed, so space is not wasted on freeboard, the empty area in conventional water softeners that allows a churning of resin during regeneration.

Are water softeners costly to operate?

A water softener is actually the only household appliance that can reduce costs. Water-heating bills can be reduced by up to 29%. Since soft water also requires less detergent to do laundry and dishes, water softeners save you even more.

Is there a way to soften water without using salt?

There are magnetic or electronic devices, however they are known as “descalers” in the water treatment industry. They are not considered water softeners and do not remove the hardness from the water. They can help prevent scale build-up in pipes and appliances, but do not provide the benefits of softened water.

Can the water softeners’ discharge from regeneration hurt my septic system or drain field?

University of Wisconsin studies done in the 1970’s confirmed that salt-brine discharge from water softeners had no adverse effects on the operation of typical anaerobic or newer style aerobic home treatment systems. It was also established that water softener regeneration discharge did not interfere with drain field soil percolation and under some circumstances, improved soil percolation. The significant and beneficial difference is that septic tank effluents containing water softener effluents include substantial amounts of calcium and magnesium, which balance the effect of sodium, in addition to promoting and sustaining soil permeability. The study results indicated that it is preferable to discharge water softener waste to septic systems than to separate dry wells or ditches. For more information visit WQA.

Will WaterMax® add salt to my drinking water?

No, because regenerant is used to clean the resin inside the tank, which is then flushed down the drain during regeneration. Due to the smart softening system of the WaterMax® regenerant is not allowed to enter the drinking water supply when in operation.

It is a common misconception that water from a water softener contains too much sodium for consumption. However, in reality there is little sodium is in soft water. The average amount of sodium in a quart of water from a properly functioning water softener is 75 to 100mg, which is less that the 120 mg in a slice of white bread. If this small amount of sodium is a concern, a WaterMax® system can use potassium chloride to regenerate the water softener. A Reverse Osmosis system added to your water softener can also be added to give you sodium free drinking water.

How do I know which WaterMax® will solve my water problem?

Since everyone’s water supply can be different, the smart design of the WaterMax® allows it to be customized to suit your specific needs. For a complete analysis of your water supply, contact us. We will assist you in finding the right WaterMax® to meet your needs.

How often will I need to change filters in the WaterMax®?

The WaterMax® whole-house sediment filter is built-in and self-cleaning, so changing of filters is never required. As the system recharges, sediment and dirt are expelled down the drain.

Where is the WaterMax® made?

An American company, Hague Quality Water International is the oldest major water treatment manufacturer, under continuous family ownership. Since 1960, it been operated by the Hague family, manufacturing its products in the United States with worldwide distribution. Click here for our manufacturing facility video tour.

Do all water treatment manufacturers offer a 25 year limited warranty?

Because nobody beats Hague’s quality, our competitors can’t offer the same guarantees Hague does with its WaterMax® system.

How should my water be tested?

Well water should be tested for hardness, iron and pH. City water should be tested for hardness, pH and chlorine. Contact us to schedule a FREE in-home water test.

At Hague, our philosophy is very simple.
Hire the best employees,
Build the best equipment,
Offer the best prices,
Do it all right here in Ohio.
With so many companies taking production overseas,
we are proud to stand alone as the only American-made,
American-owned water treatment manufacturer in the U.S.